Billing Information

***NOTICE ***

The Village of Palm Springs is upgrading to a New Utility Billing System the weekend of May 8-9th


In order to better serve our customers and offer new features in the coming months , the Village of Palm Springs will be performing an upgrade to the Citizen Self Service web portal. The upgrade to the web portal will occur on the weekend of May 8-9, 2021. During the weekend of May 8-9, 2021, you will not be able to access your utility bill online or pay your utility bill in the online web portal.   To help with this inconvenience, the bill due date will be automatically extended from May 8th, 2021, to May 12, 2021.

Once the upgrade is complete you will notice some changes to the online web portal.  The new portal will  require customers to “Register for a new online account” in order to view and pay utility bills online.

For customer safety and security, payment information from the previous online payment system was not migrated to the new system. New and existing  Utility customers will need to register their account in the new system.

For more information, contact the utility office at 561-965-5770.

Document

The Village of Palm Springs is upgrading to a new online payment system for utility bills. The new system features will be released in phases and will provide secure, easy, and convenient ways for customers to pay utility bills online.

Customers will eventually be able to: 

  • View bills and/or make a payment from anywhere with internet access.
  • Set AutoPay to pay the balance of a utility bill on the due date.
  • Go Paperless to reduce paper waste and clutter.
  • If customers prefer not to pay online, they may still pay by phone, or drop-box

Please note the above features are not available yet. The first upgrade will focus on setting up a new account. We will release more information as upgrades become available. 

Utility Bills

Utility bills are mailed approximately the 15th of each month. They are due upon receipt. Any payments not received by 5:00 pm on the 8th of the following month will incur a $15 late fee.

If you have any questions or concerns in regards to your utility bill, please do not hesitate to contact the Utilities Office and speak to one of our Customer Relations Clerks.

Disconnection

If the previous balances have not been paid in full by the indicated shut-off date, your service is subject to disconnection. Once your service has been interrupted, the past due balance on the account must be paid in full as well as a reconnection fee of $60 to restore service.

Payments

Payments may be made by using the following methods:

  • Online - You will need your Customer Number to access the payment screen.
  • Electronic Funds Transfer Form (EFT) Can be requested from our office - This will allow monthly automatic payment withdrawals from a checking or savings account. (Please note that if you plan on mailing in this document to our office it must be notarized.)
  • In person - Visit our office at 226 Cypress Lane.
  • By mail - Mail your payments to: Village of Palm Springs
    Utility Office
    226 Cypress Lane
    Palm Springs, FL 33461
  • Drive-up window
  • Night drop box

Night Drop Box

The night drop box is located between our library and utility drive-through.

It is recommended that any payments received in the night drop box be in the form of a check or money order. Your account number or customer number should be written on your check or money order.

Checks

There is a service charge for checks returned by the bank for any reason. The Village does not redeposit checks. Returned checks and the service charge must be paid in cash. In the event service has been disconnected due to a return check a reconnection fee must be paid to have service restored. The Village reserves the right to require future payments in cash after receiving a bad check.