Village Press Releases

**** Please note PZB is now only accepting credit card payments (no checks/cash)

PRESS RELEASE #3 - COVID-19 UPDATE 

Village of Palm Springs

Monday, March 23, 2020

______________________________________________________________

The Village of Palm Springs is continuing to coordinate with all of our community partners while closely monitoring the COVID-19 situation for our area. As a result, Village staff is continuously assessing and adapting emergency plans for COVID-19 and is implementing mitigation strategies to slow the transmission of the disease, in particular to protect individuals who have an increased risk for severe illness, including the elderly and those with underlying health conditions, as well as the healthcare of critical infrastructure workforces.

Village lobbies will continue to be closed until further notice. Below you will find further updates specifically for our Planning, Zoning, and Building Department and Utility Billing Office. 

Customers wishing to meet and/or conduct business should contact the specific department within the Village via phone or email. Below is a list of departments and contact information as well as information on services that will be provided during this time.

Planning, Zoning and Building: Telephone (561) 965-4016 or E-mail: permits@vpsfl.org

 Effective Tuesday, March 24, 2020, PZB is moving to electronic plan review for minor permits – the process will be finalized this week.

Staff will continue to be available Monday – Friday, from 7:30am to 4:30pm, to provide information and/or answer questions regarding services.

A Pick-Up Box and Drop-Off Box have been provided outside of the PZB door. All submittal paperwork will remain untouched in quarantine for 3 days and will be processed in the order received. Permit and review fees may be paid via telephone with a credit card, or check payment in a sealed envelope.

Permits will be issued by appointment. Permit Cards will be left in the Pick-Up Box for a 3-hour window based on the timeframe scheduled with Village staff. All fees must be paid in full by time of issuance of permit. (Minor permits may be eligible for electronic issuance.)

Our inspections services are as normal. Inspectors are to ask the client if anyone in the home has been sick, ill or not feeling well if the answer to any of these questions are yes, the inspection will be canceled. We ask our clients not schedule an inspection if anyone in the home is sick, ill or not feeling well. We have instructed all staff to follow the CDC guidelines on hand washing and social distancing of 6 feet. If a resident would like to cancel their inspection, they may do so, but will be responsible to reschedule at a later date. We will extend any expired permits for the foreseeable future based on either the inspector or customer not feeling safe about having contact.

Important Numbers for PZB Department:

Inspection Services, call (561) 434-5092 

Permitting Services, call the below telephone numbers or E-mail: permits@vpsfl.org:

• (561) 965-4016
• (561) 434-5089
• (561) 434-5091
• (561) 434-5088

Business Licenses Payment and/or Information, call (561) 434-5087 or E-mail: permits@vpsfl.org.

Zoning / Planning services and/or information, call (561) 434-5090 or E-mail: permits@vpsfl.org.

General Inquiries and all other services and/or programs, please call (561) 965-4016 or E-mail: permits@vpsfl.org.

Public Service Department - Utility Billing: Telephone: (561) 965-5770 or E-mail: utilities@vpsfl.org

Effective Tuesday, March 24, 2020, the Public Service Department’s Utility Billing staff will no longer accept appointments and will continue to operate the drive-through window as a viable alternative. Other available options include telephone (561-965-4010), email (utilities@vpsfl.org), Pay Online (www.vpsfl.org) and/or payment drop-box (located on the west side of Village Hall). To establish a new utility account, or to transfer service, you may contact us at (561) 434-5097 or via email.

Staff will continue to be available from 7:30 am to 5pm to answer any question you may have regarding Village utility issues (i.e., water and sewer issues, etc.)

For all utility emergencies, call (561) 635-4535 (No E-mail). Utility staff will be available for all emergency calls 24 hours per day, 7 days per week

Establish a new utility account or transfer service, call (561) 434-5097 or E-mail: utilities@vpsfl.org

Please Note: All utility customers are requested to utilize our on-line payment system (visit www.vpsfl.org) and/or the payment drop-box (located on the west side of Village Hall) for all utility payments during this time period. Additionally, drive-thru services are available for customer account balance inquiries, utility payments and/or cancellation of utility service during this time period

*The Village will not be assessing any late fees during this time period.

Public Service Department – Public Works – Telephone: (561) 304-4610 or E-mail: jschmitz@vpsfl.org 

All solid waste, recycling, vegetation and bulk pick-up services are planned to continue its normal schedule during this time period.

Staff will be available from 7am to 3:30 pm to answer any question you may have regarding Village public works issues (i.e., road/street issues, sidewalks, drainage, etc.)

Public Service Department – Water & Sewer: Telephone: (561) 965-5770 (Non-Emergency) or (561) 635-4535 (For all After-Hours Emergencies) or E-mail: utilities@vpsfl.org

Staff will be available from 7:30 am to 5pm to answer any question you may have regarding Village utility issues (i.e., water and sewer issues, etc.)

For all utility emergencies, call (561) 635-4535 (No E-mail). Utility staff will be available for all emergency calls 24 hours per day, 7 days per week

Library - Telephone: (561) 965-2204 or E-mail: smanner@vpsfl.org  

Reference and Reader’s Advisory Services – Monday – Friday - 9am - 6pm

Curbside Customer Service – Monday – Friday – 9am – 6pm

*Please note that all Library services are by available by appointment only during this time period.

Parks & Recreation – Telephone: (561) 964-8820 or E-mail: jlucas@vpsfl.org  

Staff will be available from 8am to 5 pm to answer any question you may have regarding Village special events, performances, programs, classes, athletics, clinics, rentals, camps, etc.

Police: Telephone: (561) 968-8243 (Non-Emergency) or 911 (For all Emergencies)

Call the above for all non-emergency requests and/or information (i.e., records, evidence, code enforcement issues, etc.) through our non-emergency line. Appointments will be generally be available from 8am to 4:30pm during this time period.

If there is a need for a Police Officer (for non-emergencies), call the above non-emergency number and an Officer will be available 24 hours per day, 7 days per week

If there is a need for a Code Enforcement Officer, call the above number and a Code Officer will be available various times, 7 days per week

For all emergencies, call 911 (No E-mail). Police Officers will be available for all emergency calls 24 hours per day, 7 days per week

 The Village intends to maintain regular working schedules during this time period and Village staff will be available to communicate and assist with the public. All Village residents, businesses and customers are encouraged to communicate with Village staff either by E-mail and/or telephone (561.965.4010). Village contact information may be found on the Village’s website – www.vpsfl.org.

*The Village will continue to monitor the COVID-19 situation and we will evaluate all of our future public events and meetings as more information is presented. Thus, this timetable may be amended/updated and additional events/programs/meetings may be postponed or canceled.*

 We thank you for your understanding and continued patience during this difficult time. We will continue to monitor the situation and take necessary action to provide the help to protect our community and employees.

For any updates, please visit our website at www.vpsfl.org and please continue to check our COVID-19 page for continuous updates.

___________________________

The Village of Palm Springs reminds everyone that the Florida Department of Health has established a dedicated COVID-19 (coronavirus) call center at 1.866.779.6121 that is available 24 hours a day seven days a week, as well as a dedicated E-mail address at COVID-19@flhealth.gov, which the public can use for questions or clarifications on issues related to the coronavirus.

For additional information regarding coronavirus, please visit: www.cdc.gov/coronavirus or www.floridahealth.gov.

___________________________

Contact:        Ashley Saingilus, Senior Administrative Manager

Department:  Village Manager’s Office

Telephone:    561.434.5081

E-mail:          asaingilus@vpsfl.org

Date:            Monday, March 23, 2020